Please submit originals of all of the following - photocopies are not acceptable. We recommend that you keep copies of everything you send us for your own records

• The Insurance Certificate (Annual Certificates will be returned) or, if the insurance was purchased on the internet, a copy of the e-mail showing the insurance details
• The booking invoice for your trip to confirm the full costs, deposits paid and date of booking
• Evidence of any refund from the airline or travel agent
• A tour operator's cancellation invoice (if applicable) or unused tickets confirming the cancellation, the date of notification of cancellation and amount that you have not been refunded which represents your insurance claim
• If the claim is due to bereavement, we will need to see the death certificate which will of course be returned; however, we will also require the completion of a Medical Declaration from the GP of the person whose death has given rise to the claim
• Correspondence received from us following any medical declaration made to us in the past

Please read these important notes:

• When cancelling for medical reasons it is essential that the medical certificate on the back of the form is completed since we are only able to assess the validity of the claim when each of the specific questions is answered. If the claim is due to bereavement, we will still require this medical information
• The policy excess as defined in your policy will be deducted from each and every claim per insured person. This means each insured person due to travel and also each section if the claim falls under more than one, regardless of whether all the costs result from one incident
• Where the claim is related to pregnancy, we will only consider the claim if the cancellation is as a result of a medical complication with the pregnancy
• Claim payments can be made by cheque or BACS transfer, which takes much less time - please complete accordingly. The claim payment will be made in the currency of your residency
• When the claim is settled we will provide a full breakdown of our assessment 

View Frequently Asked Questions

Request a Travel Cancellation Claim Form