Please submit originals of all of the following - photocopies are not acceptable. We recommend that you keep copies of everything you send us for your own records

• The Insurance Certificate (Annual Certificates will be returned) or, if the insurance was purchased on the internet, a copy of the e-mail showing the insurance details
• The booking invoice for your trip
• All invoices and medical reports in support of your claim
• Any unused flight / ferry / train tickets
• Correspondence received in respect of any medical declaration made in the past

Please read these important notes:

• The policy excess as defined in your policy will be deducted from each and every claim per insured person. In some cases your claim may fall under more than one section - consequently more than one policy excess may be deducted
• When your claim is settled we will provide a full breakdown of our assessment
• Claim payments can be made by cheque or BACS transfer, which takes much less time - please complete accordingly. The claim payment will be made in the currency of your residency
• If you have travelled to an EU country and have used an European Health Insurance Card (EHIC), please advise us accordingly
• If your claim occurred within Europe (excluding Spain, Canary, Balearic Islands, Portugal, Turkey, Cyprus), please complete the Disclaimer Form on page 3 which will enable any benefit under the European Reciprocal Scheme to be recovered.

View Frequently Asked Questions

Request a Travel Medical Expenses Claim Form