Please submit originals of all of the following - photocopies are not acceptable. We recommend that you keep copies of everything you send us for your own records

• The Insurance Certificate (Annual Certificates will be returned) or, if the insurance was purchased on the internet, a copy of the e-mail showing the insurance details
• The original booking invoice to confirm the scheduled dates and times of arrival
• A tour operator's cancellation invoice (if applicable) or unused tickets if claiming for abandonment
• If claiming travel delay benefit, we require a written report from either the airline, train, ferry or tour operator confirming the reason for the travel delay, together with the actual and scheduled departure and arrival times
• If claiming expenses due to missed departure, we require a written report from the public transport operator confirming the reason for your failure to reach your destination, or a written report from breakdown service if your own vehicle was immobilised

Please read these important notes:

• Please note you cannot claim for both travel delay and expenses incurred due to missed departure
• Please note any settlement made in respect of travel delay is a benefit only and will not automatically cover for any additional travel or accommodation costs. Please refer to your policy for confirmation of benefit available
• For missed departure claims we will expect every reasonable step to have been taken to commence and complete the journey to the departure point on time, and will not consider claims that arise from traffic delays
• Claim payments can be made by cheque or BACS transfer, which takes much less time - please complete the claim form accordingly. The claim payment will be made in the currency of your residency
• When your claim is settled we will provide a full breakdown of our assessment

View Frequently Asked Questions

Request a Travel Delay and Missed Departure Claim Form